Belmond’s Statement on Novel Coronavirus (COVID-19)
At all times, and especially in this uncertain climate, we want to assure you that your safety and wellbeing, and that of our team, is our highest priority.
We are continuing to monitor and react to the coronavirus (COVID-19) situation as it evolves, and we remain steadfast in our commitment to provide every guest, partner and employee with the highest standard of service and care.
As you would expect from us, our global response team has enhanced our already robust cleaning and hygiene standards using the latest COVID-19 guidance from global and governmental health bodies.
In addition, Belmond is committed to providing our guests with travel planning flexibility as this situation continues to change.
Please be aware that we have further updated our travel policy and will be waiving our change and cancellation fees across our entire portfolio as follows:
All guests with reservations for arrival on or before May 31, 2020, will be allowed to change or cancel without charge from Belmond. This includes advance purchase rate and other pre-paid reservations. For bookings beyond May 31, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.
All new reservations booked between March 16, 2020, and April 30, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Belmond up to 7 days prior to arrival. This includes advance purchase rate and other pre-paid reservations.
For full details and to make arrangements, please contact us by phone or by email using the contact information listed at belmond.com/contact-us. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
For group bookings, please contact your event planner or our reservations teams at the hotel.
We are all in this together and we recognise the trust that you place in us each time you travel or partner with us. We would ask any guest regardless of their recent travels to let us know if they feel unwell prior to travel and we will work with you to rebook your trip.
Please be assured that we will continue to monitor closely the evolving nature of this situation, respond to up-to-the-minute advice, and do everything possible to support our guests, partners, and team during this period.