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Coronavirus (COVID-19) Response

Updated 30 September 2021

A safe return

Updated 30 September 2021

From legendary hotels to once-in-a-lifetime train journeys, our world of incredible experiences is ready and waiting to welcome you. Over the past year, we have taken the opportunity to re-examine every aspect of our guest experience to ensure that our guests will continue to receive the same Belmond hospitality, one that is rich in warmth and genuine care.

As the world of travel begins to resume, you can rest assured that you can plan your next adventure with Belmond safely and securely. Underpinned by our guiding principles, we created ‘Trusted for Travel’ promise on matters of health, hygiene and booking flexibility:

  • Robust & comprehensive guest communications: Our aim is to make your travel plan as easy as possible every step along the way. Once you have booked with us, you will receive a series of email communications prior to your arrival that will help you plan your travel. This includes a pre-arrival check-in and information about health & safety measures; the latest updates on facilities and experiences available; access to COVID-19 testing services that you may need as part of your fit-to-fly certificate before you return to the country of your residence.

    To stay connected with us, we highly encourage you to provide your email address when making a reservation. We also invite you to download the Belmond App which contains all the latest information about the available services and facilities on-property. The App is available on App Store and Google Play.
  • COVID-19 Cancellation Policy: If, prior to the scheduled departure date, any new government travel restrictions or quarantine measures come into force that affect Belmond’s ability to operate, or our guests’ ability to travel (either in the guest’s country of departure or destination), guests will be able to either change or cancel their booking without charge and receive a full refund of any amounts paid to Belmond. Read more about our COVID-19 Cancellation Policy.

  • Heightened Health & Safety Protocols: We have taken every measure to ensure you can enjoy a signature Belmond experience. Wherever you travel with us, you can expect enhanced health & hygiene protocols that let you enjoy our enchanting accommodation, stunning amenities and genuine service with complete peace of mind. Our employees receive regular training to ensure these heightened health & hygiene protocols are strictly followed. Furthermore, we have also engaged one of the world's leading inspection, verification, testing and certification companies, SGS, to ensure that our standards are consistently reviewed and updated. .
  • Access to COVID-19 Testing Services: All of our properties have established a partnership with local reputable medical providers to offer appropriate COVID-19 testing services (either on-property or nearby). This arrangement is part of our enhanced early-protection programme and in response to various governments’ requirements for travellers to provide proof of a negative COVID-19 test upon returning to their country of residence. Fees may apply and vary by location. If you would like more information or to book the service, our on-property concierge team is more than happy to assist you.

Wherever you travel within the wonderful world of Belmond, we pledge that our guests will once again feel welcomed into a warm and comfortable environment. Across all of Belmond’s properties and experiences, every element of the guest experience has been considered and reviewed to ensure that you can feel at ease when they travel with us. For further information about the extensive measures we have put in place or the industry leaders we work with please review the FAQs below or contact us using the information listed at belmond.com/contact-us.

We look forward to hosting you very soon.

COVID-19 Cancellation Policy

Updated December 2021

Belmond remains committed to providing you with as much travel planning flexibility as possible, so you can book your next travel experience with confidence.

Belmond Hotels

If, prior to the scheduled stay date, any new government travel restrictions or quarantine measures come into force that affect Belmond’s ability to operate, or our guests’ ability to travel (either in the guest’s country of departure or destination), guests will be able to either change their booking without charge, or cancel their booking without charge and receive a full refund of any amounts paid to Belmond.

In the event that a guest tests positive for COVID-19 at any time during the 10 days prior to their scheduled date of arrival with us, we ask that they do not travel and contact us immediately to discuss their options. Guests will be able to change their booking without charge, or cancel their booking without charge and receive a full refund of any amounts paid to Belmond.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

For group bookings, our reservations teams will work closely with you and/or your event planner to manage any changes on a case-by-case basis. Our hotel reservation teams are actively supporting customers to address the needs of each group. For more information on the terms and conditions of group contracts please contact us directly.

For full details on the cancellation policy, please refer to the property website. Alternatively, please contact us by phone or by email using the contact information listed at contact us directly.

Belmond Trains & Boats

If, prior to the scheduled departure date, any new government travel restrictions or quarantine measures come into force that affect Belmond’s ability to operate, or our guests’ ability to travel (either in the guest’s country of departure or destination), guests will be able to either change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond.

In the event that a guest tests positive for COVID-19 at any time during the 10 days prior to their scheduled date of arrival with us, we ask that they do not travel and contact us immediately to discuss their options. Guests will be able to change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond.

Guests who choose to change a booking will be able to select a new departure date from the current published schedules for 2022 and 2023, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.

For full details on the cancellation policy, please refer to the property website. Alternatively, please contact us by phone or by email using the contact information listed at contact us directly.

Travel Insurance

We advise our valued guests to carefully review the terms of their travel insurance policy prior to travel and ensure that they have suitable medical travel insurance in place to cover the duration of their stay.

Frequently Asked Questions

Pre- And On Arrival

What do I need to do/bring?

How can I find out the latest information from the property?

What happens if I’m feeling or my guests are feeling unwell before travelling?

What are the measures put in place to check guests for symptoms of COVID-19?

Additional Safety Measures

Do you provide COVID-19 testing service during the stay or upon departure from a Belmond property?

What changes are you making to your cleaning practices?

How long are the health and safety measures going to last?

How is Belmond specifically preparing their employees to protect them at work?

On-Property Experience

Is social distancing still in place on-property?

Will any of the outdoor/off-property activities or excursions that you arrange be taking place under these rules?

What should I do if I or my guests require any special arrangements?

Are events allowed at Belmond properties? What measures are in place to ensure the health and safety for guests and employees?

Opening Dates

Which properties are open?

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