1. Applicability of these Conditions

These Conditions, together with the Holiday and Flight Information (below), any applicable conditions, bye-laws, international conventions or conditions of carriage of applicable Carriers (including VSOE, E&OE, MHCL, CO, GSWRC and ILRT (all as defined below) and national and local railway bodies (where applicable referred to herein as 'the Carrier') for which see clauses 11 and 13 below, our Privacy Policy (available at www.belmond.com/security.jsp or on request), any other written information we brought to your attention before we confirmed your booking and any other terms we may agree with you from time to time, form the basis of your contract with:

a. Venice Simplon-Orient-Express Ltd. ('VSOE', 'we', 'us' or 'our') for travel on the Venice Simplon-Orient-Express, Belmond British Pullman and where VSOE is an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992 ('the Package Travel Regulations'):

b. VSOE as agent for: Eastern & Oriental-Express Ltd. ('E&OE') for travel on the Eastern & Oriental Express; Myanmar Hotels and Cruises Ltd ('MHCL') for travel on Belmond Road to Mandalay; Croisieres Orex SAS ('CO') for travel on Les Bateaux Belmond; The Great Scottish & Western Railway Company Ltd. ('GSWRC') for travel on Belmond Royal Scotsman and Ireland Luxury Rail Tours Limited ('ILRT') for travel on Belmond Grand Hibernian. These Conditions also apply where bookings are made via a travel agent or associate company of VSOE.

By making a booking, the Lead Passenger hereby:

a. represents that he/she has the authority to bind to the contract all persons named on his/her booking;

b. confirms that he/she has read and understood these Conditions and agrees (for himself/herself and on behalf of each person named on his/her booking) to be bound by them;

c. consents (for himself/herself and on behalf of each person named on his/her booking) to our use of information in accordance with our Privacy Policy (available on www.belmond.com or on request (by e-mail to reservations.uk@belmond.com or in writing to The Belmond UK Reservations Centre, Venice Simplon-Orient-Express Ltd, Wogan House, 99 Great Portland Street, London, W1W 7NY) ("Privacy Policy");

d. confirms he/she is 18 years of age or over and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

These Conditions apply to bookings made from within the UK or the rest of the European Union ("EU") by EU residents (other than bookings made from within France or Germany which are subject to separate conditions). Our systems should automatically direct you to the correct set of conditions applicable to your booking, however if you are not making this booking from within the European Union or if you are making this booking from within France or Germany, please contact us (by e-mail to reservations.uk@belmond.com or in writing to The Belmond UK Reservations Centre, Venice Simplon-Orient-Express Ltd, Wogan House, 99 Great Portland Street, London, W1W 7NY) so we can confirm which other set of Conditions may apply to your booking.

If you made your booking by telephone, fax or post and had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us or to your travel agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 56 days of travel.

2. Booking and Paying For Your Arrangements

Subject to availability, a booking will be made with us when (1) you tell us that you would like to accept our written or verbal quotation and (2) you pay us the applicable deposit being 15% of the cost of your arrangements unless we notify you otherwise in writing (or if booking within 56 days of departure full payment) and (3) we issue a confirmation invoice. A binding contract will come into existence as soon as we have issued a confirmation invoice confirming the details of your booking (and the due payment dates for any applicable balance to be paid) which will be sent to you or your travel agent. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTA INFORMATION

We are a member of ABTA. Our membership numbers are:

• Belmond Management Limited: Y6533

• Trains and Cruises: Y6534

We follow ABTA's Code of Conduct to provide a high standard of service to you. For more information about this and the benefits of ABTA's ADR go to www.abta.com. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply.

Essential Travel Information

To ensure you have a smooth and enjoyable journey, please review the following essential travel information:

Foreign Travel Advice: For the latest travel advice, including security information and local laws, please visit www.gov.uk/foreign-travel-advice.

Passports and Visas: Ensure your passport meets the validity requirements for your destination. Please note that post-Brexit, travel to Europe requires passports issued less than 10 years before your entry date and valid for at least 3 months after your planned departure. Check visa requirements and allow sufficient time to obtain any necessary visas or electronic authorisations. Further information is available at https://www.gov.uk/foreign-travel-advice and https://www.gov.uk/going-and-being-abroad/passports. Contact the appropriate embassies for specific requirements.

Health: Consult your doctor or a travel health clinic at least eight weeks before departure regarding required and recommended vaccinations and health precautions for your destination. Additional travel health advice can be found at https://travelhealthpro.org.uk/countries.

Travel Insurance: We strongly recommend that you purchase comprehensive travel insurance as soon as possible to protect yourself against unforeseen circumstances, including cancellation costs, medical expenses, and repatriation. For helpful advice, please visit https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday or https://travelaware.campaign.gov.uk.

3. Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate. However occasionally changes and errors occur and we reserve the right to correct prices and other written details relating to arrangements (whether displayed by us or travel agents) in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

4. Pricing

We reserve the right to amend the price of unsold trips at any time. The price of your confirmed booking is subject at all times to changes in transport costs such as fuel, and any other cost changes which are part of our contracts with train haulage providers, rail track access providers, ship operators and any other transport providers; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, any or all of which may result in a variation of the price of your trip.

If the amount of the increase exceeds 2% of the total cost of your arrangements (excluding amendment charges and/or additional services or travel arrangements), you may be charged for any resulting increase in the cost of your trip. If an increase in costs means that the price of your confirmed booking (excluding any amendment charges and/or additional services or travel arrangements) would increase by more than 10% the total cost of your arrangements, you will have the options x, y, z set out in clause 9 below. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from being notified of a price increase of more than 10%. There will be no increase made to the price of your confirmed trip in the 30 days prior to your departure.

5. Jurisdiction and applicable law

a. The contract and any non-contractual rights and obligations relating to your booking and any agreement to which they apply are governed in all respects by English law. You and we both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your booking will be dealt with by the Courts of England and Wales only. You may, however, by notice in writing, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

b. Legal proceedings in respect of any claim against either the Malaya Railway Administration or of The State Railway of Thailand or any other railway network over whose rail network the carriage is performed may only be instituted in the competent court of the State on whose territory the incident occurred which gives rise to the claim. Such claims will be decided in accordance with the laws of that State.

6. Force Majeure

Except where otherwise expressly stated in these Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather, sea, air, ice and river conditions and all similar events outside our or the supplier(s) concerned's control.

7. Changes by You

If the Lead Passenger or anyone named on his/her booking wishes to change any part of that booking after our confirmation invoice has been issued, the Lead Passenger must inform us by email to reservations.uk@belmond.com or in writing to The Belmond Travel Centre Europe, Venice Simplon-Orient-Express Ltd, Wogan House, 99 Great Portland Street, London, W1W 7NY as soon as possible. Whilst we will try to assist, we cannot guarantee that we will be able to make your requested change. Where we can meet a request, all changes will be subject to payment of an amendment fee as shown at Clause 8 as well as any applicable exchange or other rate changes or other extra costs we incur and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee will be payable (see clause 8 below).

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8. If you (or a member of your party) cancel your trip

If you or any other member of your party decides to cancel a booking (in respect of which we have issued a confirmation invoice):

a. that person(s) may transfer their place to someone else (introduced by you) and in respect of whom the Lead Passenger will need to give the confirmations and representations set out in clause 1 provided we are notified not less than 14 days before departure and you pay an amendment fee in accordance with the table below and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers.

b. if you are unable to find a replacement, the Lead Passenger must notify us in writing of the cancellation of that person. Your notice of cancellation will only take effect when (1) in the case of post, the notice is received in writing by us at our offices at The Belmond Travel Centre Europe, Venice Simplon-Orient-Express Ltd., Wogan House, 99 Great Portland Street, London, W1W 7NY. We recommend that you use recorded delivery or (2) in the case of e-mail, you receive a reply from us acknowledging receipt of your e-mail sent to reservations.uk@belmond.com. We reserve the right to request notification of consent from each member of the party in respect of whom the cancellation is made.

Cancellations attract the following charges (in order to cover our estimated costs). The cancellation charges detailed are calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling:

Written notice (cancelling a confirmed booking) received before scheduled departure date	Cancellation Fee (expressed as a % of total cost payable for the trip by the person(s) cancelling)	Amendment Fee for each change (% of total cost payable by the person(s) cancelling)
56 days or more	15%	One free, then 10%
55-21 days	30%	20%
20-3 days	70%	60%
2 days or less prior to departure	100%	100%

Note: Free amendment does not apply to the air element of flight-inclusive trips. Certain bookings may not be amended after we have issued a confirmation invoice and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

9. If We Change or Cancel Your Booking

Occasionally circumstances occur before departure of your journey on-board a Belmond train or cruise ("Departure") that require us to make a Major Change to or cancellation of your trip. For the purpose of these Conditions, only the following are 'Major Changes' before Departure:

a. a change of departure date, departure point or destination (except a change of departure point or destination within a 50 mile radius of the originally intended departure point or destination); or

b. a change of either confirmed departure time (i.e. the departure time displayed on the travel document) or confirmed arrival time by more than 12 hours (5 hours in the case of day trips); or

c. in the case of cruises, the applicable boat (or suitable alternative boat) not being available; or

d. in the case of carriage by train, the applicable train (or suitable alternative train) not being available; or

e. cancellation of the entire booking.

'Major Changes' do not include (i) any change to the route and/or stopping points (unless the change amounts to a circumstance within (a) – (e) above, (ii) a substitution of diesel or electric traction in the case of advertised steam haulage journeys, (iii) non-availability of particular dishes or ingredients, or (iv) substituted excursions (for example because a particular attraction is closed).

If a Major Change (as defined above) has to be made to a trip before departure, we will make every reasonable effort to inform you or your travel agent. If this happens, you may:

x. accept any changes we offer; or

y. (subject in each case to availability), choose to undertake the same trip on an alternative date, or accept an alternative trip with an appropriate pricing adjustment; or

z. cancel your booking and receive a full refund.

10. Complaints

In the unlikely event that you do have a problem during your trip, please inform the Train/Cruise manager immediately who will endeavour to put things right and if you suffer any loss or damage to your luggage please inform us or the relevant Carrier within 72 hours. If your complaint is not resolved locally and you wish to complain further, please send formal written notice of your complaint to us at Customer Services, Venice Simplon-Orient-Express Ltd, Wogan House, 99 Great Portland Street, London, W1W 7NY, within 28 days of the end of your trip, giving your booking reference and all other relevant information. Failure to do so will affect our ability to investigate your complaint, and could affect your rights under these Conditions.

11. Our Responsibilities and Limitations on Our Liability

(1) In respect of Packages only, we will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these Conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these Conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) In respect of all other arrangements, we will (i) where we (or E&O, MHCL, CO, ILRT and/or GSWRC) are performing your booking, perform it using reasonable skill and care and (ii) to the extent your arrangements are performed by another supplier, select the suppliers of the services making up your booking with us using reasonable skill and care. In relation to arrangements performed by another supplier, we have (to the fullest extent permitted by law) no liability to you for the actual provision of those services, except in cases where it is proved that we have breached that duty and damage to you has been caused.

(3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description to the extent that it results from:

a. your act(s) and/or omission(s) (or those of the person(s) affected); or

b. the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c. unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

d. an event which either we, our employees, suppliers, servants, subcontractors could not, even with all due care, have foreseen or forestalled; or

e. force majeure as defined in clause 6.

12. Financial security

We provide financial security for flight inclusive Packages, and ATOL protected flights by way of a bond held by the Civil Aviation Authority under ATOL number 3141. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

13. Conditions of suppliers and carriage

a. Some of the services which make up your trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of our contract with you. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

b. Each of VSOE, E&OE, MHCL, CO, ILRT and GSWRC have their own conditions of carriage which are applicable to this contract where services are provided by them and which are obtainable from us or from their respective web sites.

14. Your Obligations

a. Travel Documents. You must be in possession of a valid travel document before boarding the applicable train/boat. Travel documents are only valid for the dates and for use only between the points of departure and destination (or stopover, see (c) below) shown on the travel document and by the route or routes shown on the travel document. Travel documents are not transferable (other than as expressly permitted by these Conditions). Travel documents bearing unauthorised alterations are not valid for travel. Travel documents remain our property and if you fail in any material respect to comply with any condition (including but not limited to these Conditions) governing its use, your travel document may be withdrawn or invalidated by our staff or agents and you may be required to pay the full fare. There may be an administration charge for replacing any lost or damaged travel documents.

b. Boarding, alighting or changing Trains/Boats. When boarding, alighting or changing trains/boats during your journey you should make sure that:

(i) you board the correct train/boat;

(ii) if appropriate, you travel in the correct part of the train/boat;

(iii) you alight from the train/boat at the correct destination, including any destination where you need to change onto another train/boat/means of transport;

(iv) you keep your possessions with you at all times (other than luggage which has been checked–in with us; see (h) below);

(v) you check-in as we advise and are ready to board the train/boat (having loaded all luggage to be deposited with us) at or before the time shown on your travel document;

(vi) promptly following arrival at any destination, you alight the train/boat and (if applicable) remove all luggage.

If you require assistance to board/alight a train/boat, you must please advise us not less than one week before departure so that arrangements can be made (please also see (e) below);

We will not delay departures or otherwise make provision for late boarding and we will not be responsible for any loss or delay to your journey arising from any failure by you to comply with any of (i – vi) above. If you miss the train/boat, or are refused boarding, you will be treated as if you had cancelled without notice (and the cancellation charges at clause 8 will apply).

Holiday and Flight Information

PRICES: All prices and supplements shown (unless indicated otherwise) are per person based on shared accommodation. Please note, where your hotel stay covers two different price bands, the holiday price will be adjusted accordingly.

YOUR HOTEL(S): Every hotel has its own style and character. We offer a range of properties in most destinations which offer not only different room types but also prices. As a general rule, the price charged gives an indication of standard and therefore your expectation. Worldwide check in/out times are usually between 12 noon and 2pm and rooms cannot be guaranteed outside of these times, unless a supplement is paid to ensure immediate occupation on arrival or for late check-out.

YOUR TRANSFERS: Our itineraries include all transfers, which are either on a private basis, or shared when many passengers arrive/depart at the same time. This is particularly the case in our European programmes.

YOUR FLIGHTS: Please note that the airlines do not open bookings for flights until 10-11 months prior to travel and we cannot book flights without a deposit and they are subject to availability until confirmed in writing. Note that all air tickets (including Club Europe or Club World etc) are issued at contract rates and once booked cannot be changed in any way.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS AND HEALTH FORMALITIES: It is your responsibility to check and fulfil the passport, visa, health (including vaccinations) and immigration requirements applicable to your itinerary. We can only provide general information about such requirements. You must check the requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

TRAVEL DOCUMENTS: These are valid only for the passenger(s) named, will be issued after receipt by us of full payment for your reservation and not normally later than 10 days (seven days in the case of journeys within the United Kingdom) prior to departure. Please take your confirmation of booking and ATOL Certificate with you on departure.

YOUR PROTECTION: Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme (Our ATOL number is ATOL 3141). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

TRAVEL INSURANCE: Adequate travel insurance is vital. Details of a policy suitable to cover the arrangements you book are available from an advisor at RHG Insurance Brokers on 01438 345714 or 01438 345719 (please quote 'VSOE Travel' when calling). If requested, you must provide details of your policy to us before you travel.

ADVANCE PASSENGER INFORMATION: A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after, you make your booking.

DELAY: Our journeys and holidays operate within the constraints of national and international railways and scheduled air travel. Please bear this in mind when arranging your own onward connections. We regret we are unable to offer you any assistance should a delay disrupt your itinerary. Any airline or other transport provider concerned may however provide refreshments and/or appropriate accommodation.

Conditions of Carriage - applicable to all Belmond train and cruise passengers, whether you booked with us direct or via a third party (travel agent, tour operator etc.)

© 2020 Venice Simplon-Orient-Express Limited whose registered and head office is at Wogan House, 99 Great Portland Street, London, W1W 7NY

Telephone: (020) 3117 1300 Fax: (020) 7921 4777
Registered in England and Wales No 1551659