Belmond Hotel Consumer Booking Terms and Conditions
Last updated on 14 January 2020
1. Do these terms apply to my booking?
These consumer booking conditions ('the Booking Conditions') apply to Bookings made directly with Belmond or an agent appointed by Belmond.
If you are making a booking with a tour operator and not Belmond direct or via an agent appointed by Belmond, these Booking Conditions will not apply to your booking. Instead, your booking will be subject to your trip organiser’s booking conditions (and, where applicable, their financial failure protection arrangements).
If you made your booking by telephone, fax or post and had not seen these Booking Conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us or to your travel agent within 7 days of receiving these Booking Conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 14 days of your stay.
From time to time Belmond may make limited time or other special offers available which are also subject to the terms and conditions stated at the time of booking (“Special Offer Conditions”). In the event of any conflict between these Booking Conditions and the Special Offer Conditions, the Special Offer Conditions shall apply.
When you make a Booking, whether directly with us or through one of our authorised travel agents or associated companies, you will be entering into a contract with us. The contract shall be formed only after you have made the payment due on Booking and we have issued our booking confirmation to you.
These Booking Conditions, bye-laws, international conventions, applicable laws regarding hotel and/or innkeepers’ liability ('Local Hotelkeepers’ Laws'), the booking confirmation, and any other written information we brought to your attention (or where you made a Booking via a travel agent 'Stay Organiser', asked your Stay Organiser to bring to your attention) before we confirmed your Booking with you or your Stay Organiser and any other terms we may agree with you from time to time, form the basis of your contract for all Bookings made with us.
In the event of any inconsistency between these Booking Conditions, Local Hotelkeepers’ Laws and any applicable third party conditions and/or international conventions etc., these Booking Conditions shall prevail, to the extent permitted by law.
Please read these Booking Conditions carefully before Booking with us as (subject to any amendments which we may from time to time agree with you) they set out your and our respective rights and obligations. If there is anything within these Booking Conditions that you do not understand, then please contact us to discuss what this means for you. If you do not agree to these Booking Conditions you must not book with us.
By making a Booking, the Lead Guest hereby:
(a) represents that he/she has the authority to bind to the contract all persons named on his/her Booking;
(b) confirms that the details provided for all parties to the Booking are full and accurate;
(d) confirms he/she is 18 years of age or over and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
2. Hotel Package Booking or Hotel Only Booking?
Our obligations to you will vary depending upon whether you book EITHER:
a “Hotel Package” which means a single Booking made by a consumer within the European Economic Area of a hotel reservation plus at least one 'other tourist service' which:
(a) is not intrinsic to the hotel reservation;
(b) is not purchased after the commencement of your hotel stay; and
(i) accounts for a significant proportion of the value of the Hotel Package Booking (at least 25% of the value of the Hotel Package Booking); or
(ii) represents an essential feature of the Hotel Package Booking;
a “Hotel Only Booking” which means a Booking made by (i) a consumer within the European Economic Area for a room (or rooms) in a hotel(s) which does not comprise a Hotel Package; or (ii) a consumer from anywhere in the world other than the European Economic Area for a room (or rooms) in a hotel(s), whether on their own or together with other tourist services.
In these terms:
Section A below sets out the Booking Conditions for Hotel Only Bookings;
Section B below sets out the Booking Conditions for Hotel Package Bookings; and
Section C contains Booking Conditions which apply both to Hotel Only and Hotel Package Bookings.