British Pullman FAQs

The British Pullman lounge is located at London Victoria station, near Platform 2 – please find directions here. Please ensure to arrive early to allow enough time for a seamless check-in process and a pre-boarding welcome drink.

In case of emergency on the day of departure, please reach out to our reception by dialling +44 (0)20 7828 1429. Our telephone line is open from 45 minutes prior to the scheduled departure time until the British Pullman train departs the station.

The British Pullman luxury train operates year-round, offering an array of exquisite journeys to captivating destinations across the UK, including Kent, Oxfordshire, Hampshire and Surrey. All journeys primarily depart from London Victoria Station, providing a convenient starting point for your luxury rail adventure.

All of your travel documents and detailed itinerary will be sent to you via email. We typically dispatch these approximately 5 days prior to your departure date, once we have received and confirmed the final timings from Network Rail. This ensures you have the most accurate and up-to-date information for your journey.

British Pullman is the perfect place to celebrate, dress up, enjoy world-class cuisine and refined service. To maintain an elegant and enjoyable atmosphere for our guests, we have certain dress code expectations. Please avoid casual clothing such as:

• Denim or jeans
• Trainers
• Baseball caps
• Collarless T-shirts
• Shorts

We reserve the right to ask guests not suitably attired to change, or we may refuse boarding. While jackets and ties are not essential, smart attire and even formal dress are welcome. Aboard our beautiful train, you can never be overdressed.

We offer various seating configurations aboard the British Pullman, including tables for 2, 3, and 4 guests, and your preferred table type will be confirmed at the time of your booking. We recommend specifying your seating preference when making your reservation, and we will do our best to accommodate your request, subject to availability.

Yes, your meals and drinks are comprehensively included as specified in your journey’s detailed itinerary. This typically encompasses exquisite cuisine, paired with a selection of alcoholic and non-alcoholic beverages throughout your British Pullman experience.

A curated range of alternative or premium alcoholic drinks is also available for purchase onboard, should you wish for additional selections.

At Belmond, we provide incomparable travel experiences for all our guests. If you or your travel companion(s) have reduced mobility or require any special assistance during your journey, please contact our dedicated team at reservations.pul@belmond.com.

We encourage you to reach out in advance so we can discuss your individual needs, advise on the most suitable journeys, and make all necessary arrangements to ensure your comfort and enjoyment onboard. We are here to assist and look forward to welcoming you.

Please note that accessibility details are available in our haulier’s Accessible Travel Policy and Passenger leaflet, along with information on accessibility requirements at the station. Please contact our reservations team at reservations.pul@belmond.com if you require these documents or wish to discuss specific accessibility concerns.

Yes, children are welcome onboard the British Pullman for suitable journeys, as we offer a superb selection of experiences specifically designed to be family-friendly. While our luxury journeys emphasize scenic enjoyment, fine dining, and refined service, we strive to create a magical experience for all ages.

Please note that families will be seated in a designated area of the train to ensure comfort for everyone. We recommend reviewing specific journey details to determine suitability for younger passengers.

No, smoking is strictly not permitted aboard the British Pullman train. In accordance with British Law, our no-smoking policy extends to all forms of smoking, including electronic cigarettes (e-cigarettes) and vaping. We appreciate your cooperation in maintaining a fresh and enjoyable environment for all guests.

Yes, you may bring a small overnight bag onboard the British Pullman train. We recommend luggage similar in size to standard airline cabin luggage. Upon boarding, please hand your bag to your dedicated steward, who will securely and safely stow it for you throughout your journey. For larger luggage requirements, please contact our reservations team in advance.

The British Pullman train is primarily hauled by a diesel engine. However, on selected dates, we offer special journeys featuring a magnificent steam engine for all or part of the route. These specific steam-hauled journeys are clearly advertised.

Please note that while every effort is made to operate with steam traction as advertised, it is possible for diesel or electric traction to be substituted at short notice due to operational requirements. In such an event, a full or partial refund may be applicable.

Yes, group discounts are available for British Pullman journeys. A minimum of 14 passengers is required to qualify for a group discount. For larger parties or bespoke events, the British Pullman luxury train can also be exclusively chartered. Detailed information regarding group bookings and chartering options can be found in the dedicated 'Groups' section of our official website.

Yes, we can certainly assist with arranging overnight accommodation in London to complement your British Pullman journey. We have a property, The Cadogan, A Belmond Hotel, located in the heart of Knightsbridge, London, for which we can arrange your stay.

Alternatively, should you wish to extend your British adventure beyond London, we can also assist with booking a room at Le Manoir Aux Quat'Saisons, A Belmond Hotel in Oxfordshire, offering a different luxurious experience.

For more information and booking assistance, please contact our reservations office at reservations.pul@belmond.com.

Le Manoir aux Quat’Saisons, A Belmond Hotel, in Oxfordshire, offers an unparalleled countryside escapade, renowned for its abundant gardens, Michelin-starred restaurant, and engaging cooking and gardening lessons.

We can help combine your rail journey with your stay in London, creating a truly unique UK experience. Please note that Le Manoir aux Quat’Saisons is currently undergoing redevelopment and is temporarily closed, with plans to reopen in 2027. We will be revealing more details about the enhancements to its gardens, rooms, and culinary spaces soon. For future inquiries and travel arrangements, please contact our team.