Maroma FAQs

Check-in is from 3pm and check-out is from 12pm.

Little ones are spoiled at Maroma. In La Casita Encantada, a lovely air-conditioned palapa nestled in the jungle, we have an exciting kid’s club which is perfect for children aged 4–12. There are six unique activites for children every single day, from creating art with leaves to cookery classes, ceramic paintings and music sessions. You can view the full schedule here.

No, we are not an all-inclusive resort.

To ensure our beach is kept in pristine condition, our diligent team conducts thorough monitoring of Sargassum accumulation on our shores. This occurs daily at 7:00am and we make certain that there is minimal disturbance to our guests. As part of this monitoring process, we utilize specialized machinery to effectively collect, remove, transport and ultimately dispose of the accumulated Sargassum.

No, breakfast is only included at Casa Mayor restaurant.

No, our facilities are for guests only.

All of our restaurants include plenty of options for vegan, vegetarian and gluten-free diets.

Tipping is at our guests’ discretion. Service charge is included in the room rate, but service is not included as standard in our restaurants and bars.

Yes, it is available for external guests.

Weddings at Maroma are fully customized for each couple, and so the price of each wedding varies. With the space to invite up to 200 guests and with a variety of event spaces from the jungle to the shoreline, we host memorable weddings in a variety of styles, including religious, Mayan, LGBTQ+ and civil ceremonies. To receive a quote, please contact our in-house events team.

Maroma re-opened in 2023 following an extensive renovation and redesign. Crafted according to timeless, sacred principles, we used talented local artisans and master craftspeople to ensure that the property reflected and embodied the spirit of the Riviera Maya.

We do not offer kosher restaurants as standard. However, for groups and weddings, we are able to offer a temporary kosher kitchen in our Palapa Tolok space.

Yes, Maroma has a gym. Our state-of-the-art fitness center is an airy, light space featuring natural bamboo cane ceilings and natural light. Choose from a selection of equipment including weights, presses, treadmills and more, alongside a selection of daily fitness and wellness classes.

Maroma has 72 rooms and suites, including a specialist Wellness Suite and several villas with private pools.

We welcome well-behaved furry friends at Maroma weighing 28lb or less. We charge a non-refundable fee of USD 200 per pet, per stay and we ask you to keep your dog on a leash at all times around the hotel and grounds.

We’ll spoil your pooch with welcome gifts and provide waste bags, a dog bed and bowls and beach amenities. Our dog menu is full of delicious and nutritious meals including organic chicken breast, meatballs, eggs and vegetables. For full information including all costs, inclusions and fees, please see here.

Thank you for your interest in working with us. All available vacancies can be found on the Belmond Careers website.

We are around a 30 min drive (40km/25m) from Cancun International Airport (CUN) and we offer private transfers to bring you to Maroma in style. For travel in an SUV for up to 5 passengers, the cost is 190 USD each way. For travel in an electric Mercedes Benz for 2-3 passengers (luggage dependent), the cost is 175 USD each way.

Transfers can be booked with our concierge. Please contact us with your requirements.

Some, but not all, of our areas are wheelchair accessible. With advance notice, we are able to organise the placement of ramps for guests using wheelchairs. Please get in touch to notify us of your needs.