Eastern & Oriental FAQs

All visitors to Malaysia must be in possession of a valid passport, with at least 6 months validity from the date of your return. It is the responsibility of each individual passenger to ensure that they are in possession of any necessary and valid visas and/or documentation. Belmond assumes no responsibility for the consequences of any failure to comply.

You should ensure you have at least 6 months validity left on your passport from your date of arrival. This applies to both adult and child passports. If you renewed a passport before it expired, extra months may have been added to your new passport’s expiry date. Any extra months on your passport over 10 years may not count towards the 6 months that should be remaining for travel to most countries in Europe.

We recommend that all passport holders check with their national government agency for up-to-date information.

During your Eastern & Oriental Express journey, you will undergo customs and immigration formalities at the border between Singapore and Malaysia. Our staff and agents will provide assistance to facilitate these procedures, but it is ultimately the passenger's responsibility to possess all necessary and valid documentation.

• Border crossing: at the Singaporean/Malaysian Customs and Immigration facility, the train will stop, and all passengers must disembark. You will need to take all your hand baggage with you to clear immigration. Your main luggage will be removed from the train for security screening.
• Prohibited items: customs regulations are strict, particularly regarding narcotics, which carry severe penalties, including the death penalty in certain cases in Malaysia and Singapore. The importation of all prohibited items is strictly enforced.
• Self-clearance: when departing and returning into Singapore, passengers will clear immigration formalities by themselves at the border checkpoint.
• Time allowance: please allow sufficient time for these formalities when planning your onward travel arrangements after your journey.

The Eastern & Oriental Express train features elegant private cabins.

• Pullman Cabins (5.8 sq m): During the day, comfortable seating converts into upper and lower berths at night.
• State Cabins (7.8 sq m): Daytime seating converts into two single beds at floor level at night.
• Presidential Suites (11.6 sq m): Our most spacious option, featuring daytime seating that converts to two single beds at floor level at night. Presidential Suites also offer ample room to entertain guests and include a complimentary minibar and Nespresso machine.

All cabins feature an en-suite shower and toilet, hairdryer, personal safe, and 3-pin UK standard electrical sockets (220 volts).

There are two restaurant cars – each decorated with floral motifs reflecting the culture of the region, with wood design inlays and hand-painted flowers.

Distinctive cutlery and hand-cut crystal glassware are used. Table d’hôte meals are included in your fare. Breakfast and afternoon tea are served in your cabin or in the restaurant car. For passengers wishing to rise early to take advantage of the beautiful scenery, tea and coffee will be served in the Observation Car from 7am onwards.

We can cater for special dietary requirements. To avoid disappointment, please inform us fully of your personal requests at least 14 days in advance. We regret that we are unable to provide meals requiring strict religious observance in their preparation.

To comfortably accommodate all passengers, meals have multiple seating times. Preferences for seating times can be noted in advance; however, reservations will be confirmed once on board.

At Belmond, we are committed to curating incomparable travel experiences for our guests and we will do everything we can to assist you according to your individual needs.

If you or your companion(s) have reduced mobility, or require special assistance, please contact reservations.eoe@belmond.com. We will talk you through the different journeys to see how we can help. We look forward to hearing from you and hope to have the opportunity to welcome you on board.

In keeping with Indoor Air Quality regulations in the region, and as a courtesy to your fellow travellers, smoking is not permitted throughout the air-conditioned carriages of the train. However, guests who wish to smoke may do so in the designated open-deck area of the Observation Car. This policy also extends to electronic cigarettes and vaping

Items on board are priced in Malaysia Ringgit (MYR), all payments must be made by credit or debit card, and all major cards are accepted. American Express, MasterCard, Visa and JCB are accepted. Please note that the Eastern & Oriental Express train does not accept cash payments.