Eagle Island Lodge FAQs

Hotel Experience

What are the check-in/check-out times at Eagle Island Lodge?

Check-in is from 2pm and check-out is by 11am. Early check-ins & late check outs are available on a complimentary basis, subject to availability.

What is included in base rate?

When booking a safari at Eagle Island Lodge, your rate includes luxury accommodation, meals and all drinks including selected branded spirits and wines. Your rate also includes daily laundry, at least two game viewing activities per day, emergency medical evacuation insurance, park fees and VAT in Botswana.

What currency is used at Eagle Island Lodge?

The operating currency at Eagle Island Lodge is the Botswana Pula (BWP), which is also the official currency of Botswana. However, guests will find that gratuities and payments can be made in multiple currencies, including USD, BWP, and South African Rand (ZAR), as well as by credit card or prepayment.

Tipping is entirely at your discretion, though it is customary to reward excellent service. As a guideline, guests typically tip around USD 20 per person per night for both their ranger/guide and lodge staff. Smaller amounts are common for services such as transfers (USD 3–5), porterage (USD 2 per movement), and airport assistance (USD 2 per movement). While not compulsory, gratuities are always appreciated when service exceeds expectations.

What animals will I see on game drives?

The operating currency at Eagle Island Lodge is the Botswana Pula (BWP), which is also the official currency of Botswana. However, guests will find that gratuities and payments can be made in multiple currencies, including USD, BWP, and South African Rand (ZAR), as well as by credit card or prepayment.

Tipping is entirely at your discretion, though it is customary to reward excellent service. As a guideline, guests typically tip around USD 20 per person per night for both their ranger/guide and lodge staff. Smaller amounts are common for services such as transfers (USD 3–5), porterage (USD 2 per movement), and airport assistance (USD 2 per movement). While not compulsory, gratuities are always appreciated when service exceeds expectatA UNESCO World Heritage Site renowned for its water-based safari experiences and extraordinary biodiversity, the wildlife of the Okavango Delta in Botswana is thrillingly varied. Discover which animals you can see on your visit here.

What do I need to wear on safari?

Smart casual wear is the order of the day, and we would recommend comfortable and practicable walking shoes. For morning and afternoon excursions we recommend light windproof jackets, as the winter months from May to August can be somewhat cool. For evening dinners, jacket and ties are not required, and depending on the season a light pullover or cardigan is customary.

For our safari fashion guide, see here.

Can you cater for special dietary requirements?

Yes, provided dietary requirements are notified at the time of booking. We do however regret that we are unable to provide meals requiring strict religious observance in the preparation.Smart casual wear is the order of the day, and we would recommend comfortable and practicable walking shoes. For morning and afternoon excursions we recommend light windproof jackets, as the winter months from May to August can be somewhat cool. For evening dinners, jacket and ties are not required, and depending on the season a light pullover or cardigan is customary.

For our safari fashion guide, see here.

Is there internet access and Wi-Fi at Eagle Island Lodge?

Complimentary wireless internet is available at our lodges, but please note that connectivity may be limited due to our remote locations.

Travel

How do we get to Eagle Island Lodge?

Guests typically reach Eagle Island Lodge via a light aircraft charter flight. On arrival at Maun Airport, you’ll be met by a Belmond representative who will assist with check-in for your onward flight to the lodge. If you arrive via Kasane Airport, a Mack Air representative will provide the same assistance. Charter flights can also depart from Harry Mwanga Nkumbula International Airport (Zambia) and Victoria Falls International Airport (Zimbabwe), with international connections available via Sir Seretse Khama Airport (Gaborone), OR Tambo International Airport (Johannesburg), Cape Town International Airport, and Victoria Falls International Airport.

Shared charter flights operate on a scheduled basis and may include up to two stops before reaching the lodge or returning to Maun or Kasane. Luggage is limited to 20 kg (44 lbs) per person in soft-sided bags, including hand luggage and camera equipment. Hard cases are accepted but must meet strict size limits (30cm wide x 35cm high x 70cm long). Guests weighing 110 kg (242 lbs) or more must notify Belmond Safaris at least 14 days prior to arrival.

On landing at the airstrip, you’ll be welcomed by a guide and transferred to the lodge with a short introduction to your stay.Check-in is from 2pm and check-out is by 11am. Early check-ins & late check outs are available on a complimentary basis, subject to availability.

Accessibility & Safety

Is Eagle Island Lodge accessible for guests with mobility challenges?

Our lodges are not wheelchair-friendly due to steps in main areas and elevated rooms (7–9 steps), as well as limited space and step-access showers. However, we can accommodate guests with mild walking difficulties if they travel with an able-bodied companion. Guests must bring their own mobility aids, as these are not provided. With at least 30 days’ notice, we can arrange ramps and staff assistance in public areas (with permission). For comfort during activities, a private vehicle is recommended. Please inform us of any mobility needs at the time of booking so we can make appropriate arrangements, including room allocation near main areas.

What health and safety measures are in place at Eagle Island Lodge?

Savute Elephant Lodge provides a range of in-room health and safety features to ensure guest comfort and peace of mind. Each room is equipped with a mosquito net and mosquito spray to help protect against insects. Torches/flashlights are also available on request, which are especially useful for navigating the lodge at night. In addition, all rooms are fitted with smoke detectors as part of standard fire safety measures.