Belmond Gift Card Terms and Conditions

The following Belmond Gift Card Terms and Conditions apply to Belmond Gift Cards purchased on gifts.belmond.com and directly from Belmond hotels:

Belmond electronic gift cards and physical gift cards (collectively “Belmond Gift Cards”) are issued by Belmond Management Limited, Wogan House, 99 Great Portland Street, London, W1W 7NY, United Kingdom (or such other member of the Belmond Ltd corporate group as is from time to time stated as the card issuer in these terms) (“Belmond”, “our”, “we”, “us”); and are issued subject to these Belmond Gift Card Terms and Conditions ("Terms"). By purchasing, accepting or using your Belmond Gift Card, you agree to be bound by these Terms.

Belmond reserves the right to change these Terms from time to time in our absolute discretion by posting amendments on our website. Although we will try to make you aware of any changes to these terms, it is your responsibility to check these Terms from time to time. If you order a Belmond Gift Card from us, your order will be subject to the Terms in force as at the time that you placed the order (except to the extent we are subsequently required to make changes to the Terms by applicable laws).

When you place an order for a Belmond Gift Card, you are making an offer to purchase that Belmond Gift Card. When you receive a confirmation email from Belmond, this is our acceptance of your offer and a contract between you and Belmond is formed at this point. Upon acceptance by Belmond, you shall pay and Belmond shall charge you for the amount placed by you for the Belmond Gift Card.

We reserve the right to reject orders for Belmond Gift Cards at our discretion (including, for example, where we have reasonable suspicions of fraud). The initial value of your Belmond Gift Card will be the value detailed in our confirmation email.

Belmond Gift Cards are issued and managed by Belmond. Once an order has been accepted and payment in full has been received by Belmond, you will receive a confirmation email followed by an email which notifies you that your Belmond Gift Card has been dispatched for delivery.

To give your Belmond Gift Card to another person, please forward the Belmond Gift Card which contains your unique gift card number and PIN to the intended recipient.

Belmond Gift Cards can be redeemed at Belmond owned and managed hotels, trains and cruises around the world (“Belmond Locations”) (subject to the Limitations below).

All bookings are subject to availability. To avoid disappointment, we recommend that bookings are made in advance. During peak periods, availability may be limited. In the event of a no show or cancellation, Belmond reserves the right to deduct the value of the booking from the Belmond Gift Card.

To redeem a Belmond Gift Card, please ensure that you take your Belmond Gift Card with you when you travel and present the Belmond Gift Card at the time of payment (this includes where a Belmond Gift Card has been gifted to another person). We reserve the right to refuse the redemption of the Belmond Gift Card if it is not presented. Belmond will only accept Belmond Gift Cards purchased directly from gifts.belmond.com or from a Belmond Location. We do not sell gift cards through any third parties, including on third-party websites and do not accept gift cards purchased through such third parties.

With the exception of shipping fees for physical Belmond Gift Cards purchased online, no service or use fees of any kind will be imposed on purchasers or recipients of Belmond Gift Cards in connection with the sale of Belmond Gift Cards.

Unless prohibited by applicable local law, all Belmond Gift Cards are valid for five (5) years from date of purchase (the "Validity Period"). Belmond Gift Cards must be redeemed prior to the expiry of the Validity Period. After this period has expired, your Belmond Gift Card will expire and you will not have the right to make payments using it. You will also not be entitled to a refund in respect of any unspent amounts on the Belmond Gift Card.

Belmond Gift Cards may be combined with other forms of payment.

Belmond Gift Cards are not exchangeable for cash unless required by applicable local law and have no value unless redeemed in accordance with these Terms. Any tax liability, including disclosure, connected with receipt or use of a Belmond Gift Card is the recipient’s responsibility.

No interest is paid on Belmond Gift Card balances.

You can check the balance of your Belmond Gift Card online on our gifts page (via the Check Gift Card Balance link) or by contacting the customer service team at belmond@avenhospitality.com or by calling the following numbers, dependent on the region you are based in:

UK: +44 800 652 4649

US: +1 214-210-4835

South Africa: +44 33 0128 0915

Europe: +44 33 3043 1463

Where the currency of the Belmond Gift Card differs from the payment it is being applied to, the exchange rate will be calculated as per the ‘property’ rate to that currency on the day when the Belmond Gift Card is redeemed.

Neither Belmond nor any other member of the Belmond Ltd corporate group or its affiliates is responsible for Belmond Gift Cards that are lost, stolen or destroyed, or the security of any information contained on them. If your card is lost or stolen, please alert us immediately at belmond@avenhospitality.com or by calling the relevant number above. We will endeavour to freeze the existing balance of the Belmond Gift Card and, if the balance has not been spent, can arrange the issue of a replacement card to you for that amount. We reserve the right to cancel a Belmond Gift Card if we believe that the card was obtained through fraudulent or unauthorised means.

Belmond Gift Cards may only be returned for a refund in accordance with your legal rights (for example, if you have a right to terminate during the 14-day Cooling Off Period referred to below or if the Belmond Gift Card is not as described, is damaged or is defective (unless this is due to your mistreatment or mishandling)).

Exercising your right to terminate during the Cooling Off Period: The purchaser can exercise this right by completing the form set out in the annex to these Terms or by contacting us at Belmond Management Limited, Wogan House, 99 Great Portland Street, London, W1W 7NY. The purchaser must include the Belmond Gift Card number in any request to cancel to ensure we can track the Belmond Gift Card in question. Purchases are made with a Belmond Gift Card following the point that the purchaser has sent their notice to cancel shall not be valid.

If you are entitled to a refund in whole or part in respect of any products purchased from us using a Belmond Gift Card, we shall be entitled to issue you with a Belmond Gift Card to the value of any amount to which you are entitled to be refunded.

In the event that you use the Belmond Gift Card to pay for any part of the balance of a booking for a Belmond Location but wish to cancel the booking in advance or do not attend the booking (for example, you are a “no show”), Belmond’s obligation to grant you a refund shall be subject to Belmond’s booking terms and conditions as found at https://www.belmond.com/legal/terms-and-conditions.

By purchasing your Belmond Gift Card, you are consenting to the collection, use and disclosure of your personal information to Belmond for the purpose of the issue and redemption of your Belmond Gift Card. Should you expressly opt in to receive marketing communications, you will receive marketing communications from Belmond until such time as you opt out.

Belmond will only process your personal information data in accordance with the relevant data protection laws (including the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018) and as set out in Belmond’s privacy notice which is available at https://www.belmond.com/privacy-policy.

We do not exclude any losses where it would be unlawful to do so, including any loss for death or personal injury arising out of our negligence, fraud or fraudulent misrepresentation.

We are responsible for losses you suffer caused by us breaking these Terms unless the loss is:

• Unexpected: it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control: as long as we have taken the steps described in section 10, we're not responsible for delays outside our control.
• Avoidable: something you could have avoided by taking reasonable action.
• A business loss: Belmond provides Belmond Gift Cards for domestic and private use only. Use of Belmond Gift Cards for commercial or business purposes is prohibited. If you use or intend to use Belmond Gift Cards for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, whether direct or indirect.

We will use reasonable endeavours to deliver the Belmond Gift Card to you as soon as possible but time is not of the essence and, if our supply of your Belmond Gift Card is delayed by an event outside our control, such as issues with the postal, internet or communications infrastructure, we will seek to contact you as soon as possible to let you know.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

If you have a complaint, you can contact our customer care team by email at belmond@avenhospitality.com or by calling the relevant number above. Alternatively, you can make a complaint to us in writing at Belmond Management Limited, Wogan House, 99 Great Portland Street, London, W1W 7NY. You do not have to accept any decision that Belmond makes about a complaint. You have the right to take legal action at court against Belmond.

These Terms shall be governed by and interpreted in accordance with English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we reserve the right to claim against you in the courts of the country you live in.

Additional terms and conditions specific to Belmond Gift Cards for experiences (“Experience Gift Cards”) may apply. These will be notified by us on confirmation of purchase of the Experience Gift Card or booking of the related experience. By participating in the experience, you agree to adhere to all reasonable instructions (including in relation to health and safety) of the Belmond representative hosting the experience.

(Complete and return this form only if you wish to withdraw from the contract)

To Belmond Management Limited, Wogan House, 99 Great Portland Street, London, W1W 7NY, telephone number: +44 800 652 4649 and email address: belmond@avenhospitality.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following gift cards [*]

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

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