UK AND EU HOLIDAY AND FLIGHT INFORMATION

PRICES: All prices and supplements shown on this website (unless indicated otherwise) are per person based on shared accommodation. Please note, where your hotel stay covers two different price bands, the holiday price will be adjusted accordingly.

YOUR HOTEL(S): Every hotel has its own style and character. We offer a range of properties in most destinations which offer not only different room types but also prices. As a general rule, the price charged gives an indication of standard and therefore your expectation. Worldwide check in/out times are usually between 12 noon and 2pm and rooms cannot be guaranteed outside of these times, unless a supplement is paid to ensure immediate occupation on arrival or for late check-out.

YOUR TRANSFERS: Our itineraries include all transfers, which are either on a private basis, or shared when many passengers arrive/depart at the same time. This is particularly the case in our European programmes.

YOUR FLIGHTS: Please note that the airlines do not open bookings for flights until 10-11 months prior to travel and we cannot book flights without a deposit and they are subject to availability until confirmed in writing. Note that all air tickets (including Club Europe or Club World etc) are issued at contract rates and once booked cannot be changed in any way. European flights: all flights are with British Airways in Euro Traveller class and upgrades to Club Europe are available, subject to availability, for a supplement. Holiday itineraries and prices to/from Italy are based on flights to/from London Gatwick. Flights are also available to/from London Heathrow for a supplement. Flights to/from other European destinations are from London Heathrow.
Please note that British Airways levies a charge to pre-assign seats more than 24 hours prior to departure, if you would like to do this, please ask for details. Business class lounges are available in most airports, but where space is restricted, this may be limited to the airline’s executive club members. South-East Asian flights: The itineraries shown for South-East Asia do not include flights from the UK to Bangkok or Singapore as appropriate. However we are able to reserve flights with British Airways or Qantas from London Heathrow in World Traveller, World Traveller Plus, Club World or First Class. Due to the constant fluctuations in long-haul flight prices, these will be quoted at time of booking. Various itineraries have regional economy flights included. Unless indicated otherwise, these are with Bangkok Airways, except for flights to/from Yangon which may also be with Thai Airways International. Flights within Myanmar are mainly with Yangon Airways. Other flight information: Connecting regional British Airways flights are available for a supplement from selected regional airports to/from Heathrow or Gatwick provided you are also booking your international flight with them. Note that connecting flights do not include the transfer between Victoria Station and the airport or vice versa where applicable.
The carrier(s), flight timings and types of aircraft shown on this website or in our brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Should there be any change we shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your e-tickets, which will be dispatched to you, approximately two weeks before departure. You should check these very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after e-tickets have been dispatched we will contact you as soon as we can to let you know. Please note the existence of a ‘Community list’ (available for inspection at http://ec.europa.eu/ transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If the airline does not comply with these rules you should complain to the air transport users’ council on 020 7240 6061 www.auc.org.uk. This website is not issued on behalf of, and does not commit, the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status a child must be under two years of age on the date of its return flight.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS AND HEALTH FORMALITIES:
It is your responsibility to check and fulfil the passport, visa, health (including vaccinations) and immigration requirements applicable to your itinerary. We can only provide general information about such requirements. You must check the requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.
Most countries now require passports to be valid for at least six months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information, contact the Identity and Passport Service on 0300 222 0000 or visit www.direct.gov.uk.
If you are a national of an EU country and your trip includes a trip to another EU country you are advised to obtain a European Health Insurance Card (‘EHIC’) prior to departure. Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us on demand in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
We shall have the right to inspect your passport, visas and travel documents/permissions to travel to ensure that you fulfil all entry requirements for any country in or through which your trip is to take place. If you are unable to fulfil any such requirements, then we shall have the right to refuse you carriage and you will not be entitled to any refund in respect of any unused services.
No visas are required for EU Nationals to any of our destinations in Europe and South-East Asia EXCEPT for passengers travelling to/from Istanbul, Myanmar (Burma), Cambodia, Laos or Vietnam. A visa on arrival is available for Istanbul, Cambodia and Laos, but a visa in advance must be arranged for Myanmar (Burma) and Vietnam. Passengers to these destinations will be given further information on booking.

TRAVEL DOCUMENTS: These are valid only for the passenger(s) named, will be issued after receipt by us of full payment for your reservation and not normally later than 10 days (seven days in the case of journeys within the United Kingdom) prior to departure. Please take your confirmation of booking with you on departure.

YOUR PROTECTION: The UK holiday packages with an air element on this website are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3141. Please see our booking terms and conditions for more information. ATOL protection does not apply to all holiday and travel services shown on this website. Please ask us to confirm what protection may apply to your booking.

TRAVEL INSURANCE: Adequate travel insurance is vital. Details of a policy suitable to cover the arrangements you book are available from an advisor at RHG Insurance Brokers on 01438 345714 or 01438 345719 (please quote ‘VSOE Travel’ when calling). If requested, you must provide details of your policy to us before you travel. Any liability which we may have to you (whether under our Booking Conditions or otherwise) shall not be increased as a result of your choice to travel without adequate insurance cover.

ADVANCE PASSENGER INFORMATION: A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after, you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. These requirements may be broadened to apply to international train travel. We will notify you at the time of booking if we need to collect any information to pass to rail companies or Authorities. Where we collect this data, we will treat it in accordance with our Privacy Policy.

DELAY: Our journeys and holidays operate within the constraints of national and international railways and scheduled air travel. Please bear this in mind when arranging your own onward connections. We regret we are unable to offer you any assistance should a delay disrupt your itinerary. Any airline or other transport provider concerned may however provide refreshments and/or appropriate accommodation.