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by Orient-Express

To book your treatments or for any information please 
email us on or call us on
Tel +39 01 852 67801.

At the wellness centre, peak hours are often late afternoons and early evening. We advise you to make advance bookings to ensure your preferred time and date is available.

Opening hours
Massage and all treatments: daily from 10 am to 8 pm. Sauna and steam room: daily from 10.30 am to 7.30 pm (on request free of charge). Hair dresser: from 10 am to 8 pm (closed on Mondays).

Cancellation Policy
A four-hour cancellation notice is required to help us reschedule the appointments. Any cancellation with less than four hour notice will incur 50% of treatment fee. Cancellation without notice will incur 100% of treatment fee.

Spa Etiquette
We are dedicated to creating a serene, relaxing and meditative environment for all of our guests. Please refrain from using your cell phone or pager while at the spa. When in the relaxation room and elsewhere in the wellness centre, be mindful of others. Keep conversations at a low volume.

Arrival Time
To ensure that our staff stays on schedule and provides the utmost service for our clients, we advise to arrive on time or earlier. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session.

Medical Condition
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns.

There are contraindications for Spa treatments that include, but not limited to, pregnancy, infectious skin disease, allergies, recent surgery, high blood pressure, excessive or daily medication, serious cardiac conditions, cancer, fever and fractures or dislocations, epilepsy and asthma. If you have a medical condition, it is imperative that you inform the reservations desk when making your appointment and your therapists prior to treatment.

We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service, heat treatments, exercise classes, sauna and steam. If you need to shave (particularly beardless men receiving a facial), do it at least two hours before your appointment. Do not shave your legs prior to a body scrub treatment. Sunburn may limit your enjoyment of your spa treatments; we would remind you to please be conscientious in using sun protection. 

The Wellness Centre will provide you with a robe, slippers, towels, disposable undergarments and other amenities are available. Our therapists are trained to drape towels or sheets discreetly to protect your privacy at all times.

Jewellery and valuables
Most therapies flow more easily without the interference of jewellery. We recommend removing neck and wrist ornaments. Please leave all valuables in your room safe.

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