GIFT CARDS: FREQUENTLY ASKED QUESTIONS

Find the answers to frequently asked questions about Belmond Gift Cards, and Belmond e-Gift Cards.

About Belmond Gift Cards

What is a Gift Card? 
What is an e-Gift Card? 

Purchasing a Belmond Gift Card

Where can I buy a Belmond Gift Card?  
Where can I buy an e-Gift Card?   
In what denominations can I buy a Belmond Gift Card or e-Gift Card?   
Can I buy a Gift Card or e-Gift Card for an experience with Belmond?  
Can Belmond Gift Cards and e-Gift Cards be purchased on the telephone?   
Can I cancel the purchase of a Belmond Gift Card or e-Gift Card?

Redeeming my Gift Card

What can I redeem my Belmond Gift Card or e-Gift Card against?   
How do I redeem my Belmond Gift Card?  
How do I redeem my Belmond e-Gift Card?  
Do I need to take my Belmond Gift Card or e-Gift Card with me when I travel?  
Does the holder of a Belmond Gift Card or e-Gift Card have to be a hotel guest to use the card?  
How will the exchange rate be calculated if I redeem a Gift Card or e-Gift Card in a different currency to the one it was purchased in?  
Do I have to spend all of my Belmond Gift Card or e-Gift Card at once?  
Will I receive cash back if I do not spend the entire value of the Gift Card or e-Gift Card?  
Can I use my Belmond Gift Card for partial payment against a larger bill?  
Can I use multiple Belmond Gift Cards or e-Gift Cards against the same transaction?  
Can I use my Belmond Gift Card to guarantee my reservation?  
Can I use my Belmond Gift Card or e-Gift Card to pay an advance purchase rate at a hotel?  
Does my Belmond Gift Card expire?  
How do I see how much credit I have on my Belmond Gift Card?  
How can I see the previous transactions on my Belmond Gift Card? 
Can I top up my Belmond Gift Card or e-Gift Card? 

Lost or stolen Gift Cards

My Belmond Gift Card has been lost or stolen. What should I do? 

Older Gift Cards

I have a gift card from a previous property Gift Card program, will this be honoured? 

Answers

About Belmond Gift Cards

What is a Gift Card?
A Gift Card is a credit card-sized plastic card loaded with a monetary value for the recipient to redeem against Belmond hotels, trains and river cruisers worldwide (‘properties’).

What is an e-Gift Card?
An e-Gift Card is an electronic gift card that is delivered to the recipient instantly via email. This is an ideal way to purchase last minute gifts.


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Purchasing a Belmond Gift Card

Where can I buy a Belmond Gift Card?
Belmond Gift Cards can be purchased at a growing number of our locations around the world and via www.belmond.com/giftcards

Where can I buy an e-Gift Card?
E-Gift Cards can be purchased at www.belmond.com/giftcards in USD, GBP and EUR.

In what denominations can I buy a Belmond Gift Card or e-Gift Card?
Gift cards and e-Gift Cards can be purchased for any denomination between the equivalent of US$50 and US$2,000, £5,000 or €5,000.

Can I buy a Gift Card or e-Gift Card for an experience with Belmond?
Gift Cards for a specific experience can be purchased at a number of our properties, or on the property websites. This includes but is not limited to the following properties: Belmond Le Manoir aux Quat’Saisons, Belmond Reid’s Palace, Belmond Hotel Cipriani and Belmond Mount Nelson Hotel. These gift cards will be presented for the experience, but will be loaded with the equivalent monetary value of the experience at time of purchase. Should the Gift Card be redeemed at a later date when the value of the experience has increased, the guest will be required to pay the difference.

Can Belmond Gift Cards and e-Gift Cards be purchased on the telephone?
No, Gift Cards and e-Gift Cards cannot be purchased on the telephone. Should you wish to purchase a Gift Card or e-Gift Card please visit www.belmond.com/giftcards.

Can I cancel the purchase of a Belmond Gift Card or e-Gift Card?
You may cancel the purchase of a Gift Card purchased at one of our properties within 24 hours by visiting that property. You may not return or cancel your Gift Cards purchased at www.belmond.cashstar.com after the order has been dispatched to the recipient. Purchasers who wish to cancel a Gift Card purchase prior to its delivery to a recipient should contact customer support prior to the delivery date selected during the purchase process.


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Redeeming my Gift Card

What can I redeem my Belmond Gift Card or e-Gift Card against? 
Belmond Gift Cards and e-Gift cards can be redeemed against goods and services at all Belmond owned and managed hotels, trains and cruises, around the world (subject to the limitations below). 

How do I redeem my Belmond Gift Card?
Please ensure that you take your Gift Card or e-Gift Card with you when you travel, as Gift Cards and e-Gift Cards cannot be redeemed after the time of service. To avoid disappointment, we suggest that Gift Card holders mention or present the Gift Card at the time of booking.

How do I redeem my Belmond e-Gift Card?
E-Gift Cards should be printed out and taken with you at time of travel. These contain a unique numeric reference. Alternatively e-Gift Cards can be shown on property using your smart phone.

Do I need to take my Belmond Gift Card or e-Gift Card with me when I travel?
Yes, please ensure that you take your Gift Card or e-Gift Card with you when you travel, as Gift Cards and e-Gift Cards cannot be redeemed after the time of service.

Does the holder of a Belmond Gift Card or e-Gift Card have to be a hotel guest to use the card?
No, Gift Cards and e-Gift Cards can be used to pay for meals or services at Belmond hotels, even if the guest is not staying at that hotel.

How will the exchange rate be calculated if I redeem a Gift Card or e-Gift Card in a different currency to the one it was purchased in?
Gift cards and e-Gift Cards can be used globally. The exchange rate will be calculated as per the property exchange rate to that currency on the day when the Gift Card or e-Gift Card is redeemed.

Do I have to spend all of my Belmond Gift Card or e-Gift Card at once?
No, the Gift Card or e-Gift Card can be spent on multiple occasions until the credit is exhausted.

Will I receive cash back if I do not spend the entire value of the Gift Card or e-Gift Card?
Belmond Gift Cards and e-Gift Cards are not redeemable for cash except where required by law.

Can I use my Belmond Gift Card for partial payment against a larger bill?
Yes, if the value of your bill is greater that the credit on your Gift Card or e-Gift Card, the Gift Card credit can be exhausted before using an alternative method of payment to settle the remainder or the bill.

Can I use multiple Belmond Gift Cards or e-Gift Cards against the same transaction?
Yes, should you hold multiple Gift Cards, this can be arranged.

Can I use my Belmond Gift Card to guarantee my reservation?
Gift Cards and e-Gift Cards cannot be used as a guarantee method for hotel reservations, but may be used for advance payment of travel aboard trains and cruises.

Can I use my Belmond Gift Card or e-Gift Card to pay an advance purchase rate at a hotel?
No, Gift Cards and e-Gift cards cannot be used to prepay hotel rates.

Does my Belmond Gift Card expire? 
No, Belmond Gift Cards and e-Gift Cards do not have an expiry date.

How do I see how much credit I have on my Belmond Gift Card? 
Please visit the website www.belmond.com/giftcards to check the balance of your card.

How can I see the previous transactions on my Belmond Gift Card? 
This function is not currently available., you may however go to www.belmond.com/giftcards to check the balance of your card.

Can I top up my Belmond Gift Card or e-Gift Card?
Gift Cards can be topped up by visiting one of our hotels and presenting the card. E-Gift Cards cannot be topped up.


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Lost or stolen Gift Cards

My Belmond Gift Card has been lost or stolen. What should I do? 
Please contact us directly via email at belmondgiftcardsupport@cashstar.com or by phone:
UK: +44 0808 145 3689
US: +1 844-234-7807 (8:00 AM to 8:00 PM EST)

If you have a Gift Card number or order number, please be sure to have it available so we may better assist you. You may also fill out the form below to have a Gift Card Customer Support Representative contact you. https://belmond-uk.cashstar.com/about/customer_support/contact/


Older Gift Cards
I have a gift card from a previous property Gift Certificate program, will this be honoured? 
Yes, Gift Certificates issued as part of property Gift Certificate programs can continue to be used until they reach their expiry date.


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Belmond Gift Card

Give someone special the freedom to enjoy their choice of service or experience at any Belmond hotel, train or river cruise.

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Our global collection of 46 iconic hotels, trains and river cruises brings together some of the world's most thrilling journeys and destinations.

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