Last updated 27 Nov 2013
Valid Gift Cards are redeemable against hotel stays and services at Belmond El Encanto including restaurant, bar, spa and incidental room charges (including but not limited to mini bar or room service.) Gift Cards may not be used to secure, confirm or prepay a hotel or restaurant reservation.
The Gift Card carries no value until activated. The Gift Card is a prepaid card, not a credit card or debit card; it becomes inactive upon use of all the card value. There is no expiration date for the Gift Card.
The amount available for redemption on each Gift Card, shall, in the absence of manifest error, be determined by Belmond El Encanto.
Gift Cards may be combined with other forms of payment.
Gift Cards are not exchangeable for cash unless required by applicable local law and have no value unless redeemed in accordance with these terms.
Any tax liability, including disclosure, connected with receipt or use of the Gift Card is the recipient’s responsibility.
Belmond El Encanto is not responsible for lost or stolen Gift Cards, or the security of any information contained on them.
Belmond El Encanto reserves the right to amend the terms and conditions applicable to the Gift Cards, by posting amendments on its website.
These terms and conditions are subject to Californian law, whose courts shall have non-exclusive jurisdiction to hear and determine any dispute.
Belmond El Encanto Inc.
800 Alvarado Place
FREQUENTLY ASKED QUESTIONS
What is a Gift Card?
A Gift Card is a credit card sized plastic card loaded with monetary value for the recipient to redeem against overnight stays and services at Belmond El Encanto.
Who is the Gift Card issuer?
Belmond El Encanto
800 Alvarado Place
Where can I buy a Belmond El Encanto Gift Card?
Gift cards can be purchased on property or here
In what denominations can I buy a Belmond El Encanto Gift Card?
Gift cards can be purchased for any denomination between the equivalent of USD 50 and USD 10,000.
Will I receive an email confirming my purchase?
Yes, you will receive an email confirmation when purchasing Gift Cards online.
How long will a Gift Card take to be delivered?
Delivery times for the shipment of your Gift Card are dependent on the shipping method you selected when purchasing the card.
Can Belmond El Encanto Gift Cards be purchased on the telephone?
Gift Cards cannot be purchased on the telephone.
Does my Belmond El Encanto Gift Card expire?
No, Gift Cards do not have an expiry date.
Can I redeem my Belmond El Encanto Gift Card against a spa treatment or meal?
Yes, Gift Cards are redeemable against overnight hotel room stays as well as for spa services and restaurant charges, including taxes and gratuities.
How do I redeem my Belmond El Encanto Gift Card?
Please ensure that you take your Gift Card with you when you travel. To avoid disappointment, we suggest that Gift Card holders mention or present the Gift Card at the time of booking to ensure it will be accepted for the experiences anticipated.
Does the holder of a Belmond El Encanto Gift Card have to be an in-house guest to use the card?
No, Gift Cards can be used to pay for meals or services at Belmond El Encanto, even if the guest is not staying at the property.
Do I have to spend all of my Belmond El Encanto Gift Card at once?
No, the Gift Card can be spent on multiple occasions until the credit is exhausted.
Will I receive cash back if I do not spend the entire value of the Gift Card?
Belmond El Encanto Gift Cards are not redeemable (for cash except where required by law).
Can I use my Belmond El Encanto Gift Card for partial payment against a larger bill?
Yes, if the value of your bill is greater that the credit on your Gift Card, the Gift Card can be exhausted before using an alternative method of payment to settle the remainder or the bill.
Can I use multiple Belmond El Encanto Gift Cards against the same transaction?
Yes, should you hold multiple Gift Cards this can be arranged.
Can I use my Belmond El Encanto Gift Card to guarantee my reservation?
No, Gift Cards cannot be used as a guarantee method for reservations.
Can I use my Belmond El Encanto Gift Card to pay an advance purchase rate at a hotel?
No, Gift Cards cannot be used to prepay hotel rates.
How do I see how much credit I have on my Belmond El Encanto Gift Card?
You may check your balance using the 'Balance Checker' at the top of this page.
Can I top up my Belmond El Encanto Gift Card?
Gift Cards can be topped up by visiting Belmond El Encanto and presenting the card. Top ups cannot currently be made via telephone or online.